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Policies, Terms and Conditions: JES Restaurant Equipment

Cashier’s Checks, Company Checks, & Personal Checks

We do accept cashier’s checks, personal checks, and company checks in U.S. Dollars only. Online payments for these methods are not available, but are available via phone at 866-200-6056. For all forms of checks please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $35.00 fee on all returned checks.

At this time we do not accept Money Orders.

Credit Cards

We accept the following credit cards: Visa, American Express, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. J.E.S. Restaurant Equipment reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Requests For Cancellation:

  1. If the supplier allows cancellations and the request is received in a sufficient time frame for the shipment to be held with the supplier. The purchaser will receive a refund in full minus credit card processing fees incurred by JES.
  2. Some of the equipment J.E.S. Restaurant Equipment sells is custom made, or manufactured to order. Many of our suppliers do not allow cancellation of these items. Thus, requests for cancellation of these items may not be honored, or may be subject to cancellation fees which are usually a minimum of 20%.
  3. If a request for cancellation is received after the item ships and the supplier will allow a return, the purchaser will receive a refund of what they paid less all the suppliers restocking fee, and any other expenses incurred by J.E.S. Restaurant Equipment and / or the supplier including, but not limited to packing, shipping and re-stocking fees.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether JES Restaurant Equipment signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM, or by the next business day if your order is received after this time. Orders received on Saturday, Sunday or any major holiday will be shipped as soon as shipping resumes on the next available business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the J.E.S. Restaurant Equipment site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the J.E.S. Restaurant Equipment. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy JES is not responsible for the actions of third parties.

Returns

Because of differing warranties and manufacturer policies returns are reviewed on a by case basis. Any concerns must be submitted to us by email, fax or telephone within 45 days from the date of purchase or 15 days from the date of receipt, whichever comes first.

If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 20% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.

The buyer will be responsible for items that are returned to the wrong location. And must insure when obtaining return authorization where the return is being shipped.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. Used items will no be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, JES will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the JES Restaurant Equipment and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

The purchaser agrees that they will abide by J.E.S. Restaurant Equipment's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of J.E.S. Restaurant Equipment.

If the purchaser thinks there is a misrepresentation regarding the item or it's condition in our description, or Terms and Conditions, the buyer must relay to the seller why he or she thinks there is a misrepresentation. The seller will review the facts and make a decision regarding the alleged misrepresentation.

Expected Time for Return Processing

  • Our purchaser service and accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds can be complicated. Refunds can take up to two billing cycles.
  • The purchaser agrees to authorize J.E.S. Restaurant Equipment to charge their credit card to deduct all applicable charges before issuing a refund. If returned and the fees exceed the cost of the order you agree to be responsible for the difference.

Shipping Policy

Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday, Sundays, or major holidays except by prior arrangement. All Shipping transit times quoted are business days (Monday -Friday), not calendar days.

We have designated UPS as the shipping carrier for most of our items; however, some items may exceed UPS’s weight limits. The items that exceed this weight limit will be shipped via freight company. All shipments will be delivered curbside ONLY. Inside delivery, uncrating or installation is not included. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service is available for an additional rate and must be arranged upon the placement of your order. Please be advised that our site provides as accurate of a shipping estimate as possible. The actual shipping amount could differ slightly; however, if difference is greater than 20% you will be contacted for approval before we process your order.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by JES Restaurant Equipment or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Expedited delivery cost, including but not limited to 2 Day and Next Day Deliveries, are an estimate only. We recommend contacting our customer service team before selecting these options online to insure accurate freight charges. Some orders may be subject to verification of billing or shipping information, and may be delayed because of this.

Free Shipping applies only to products that are individually marked with "Free Shipping" or "Free Freight". These items will be shipped via regular ground within the continental United States only. Other charges will apply if you prefer these items to be shipped Next Day Air, 2nd Day Air or if there are any other special requirements. Certain areas requiring delivery surcharges for location (example New York, NY) will not be covered under free shipping. The customer will be responsible for the delivery surcharge.

Inside delivery, lift gate services, and other special requirements are also not covered by Free Freight. If any additional services are requested at time of delivery this charge will be applied to the credit card on file.

The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provided to J.E.S. Restaurant Equipment relating to the delivery or due to the failed delivery attempts by the shipping company.

The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.

  1. The purchaser agrees to accept all items related to the order during delivery attempts.
  2. The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold J.E.S. Restaurant Equipment harmless.
  3. The purchaser agrees to inspect the shipment during delivery for damages, both obvious and hidden. In the event of damaged product the customer is advised to refuse the shipment and signature of receipt; and call JES immediately for assistance in getting a replacement shipment. (Note: If the shipment is not inspected prior to signing and damage is discovered afterward, it is the customer's responsibility to file a claim with the carrier. J.E.S. Restaurant Equipment is not responsible for products that are signed for clear of damages, if damages are later discovered.)
Shipments to Canada:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incure additional fees.

Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Quick Ship Items:

JES offers several varieties of quick ship items. We highly suggest anyone needing products shipped or delivered by a specific date contact our sales team regarding their delivery options.

Many products listed as "quick ship" are offered in conjunction with the products manufacturer; any guarantees offered are the decisions of those manufacturers; and will fall under their program terms and conditions. JES does not specifically guarantee any arrival or ship dates for products. This program may be terminated at any time without notice.

Taxes & Local Codes

JES Restaurant Equipment shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as a JES Restaurant Equipment facility, or facility of the manufacture of the purchased product. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required - Regrettably, J.E.S. Restaurant Equipment has no control over the tax requirements of these specific manufacturers. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with J.E.S. Restaurant Equipment.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, JES Restaurant Equipment shall have the right to refuse or cancel any order placed under these conditions. JES shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, JES Restaurant Equipment shall immediately issue a credit to your credit card account in the amount of the incorrect price.  If you receive your item and an issue is discovered with any of the above, customer agrees to abide by JES's resolution to correct the issue.

The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold J.E.S. Restaurant Equipment responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Warranty

The purchaser agrees to have the merchandise assembled, installed, and adjusted by knowledgeable, licensed, and experienced personnel. Improper installations may void product warranties and may cause malfunction. The purchaser agrees that J.E.S. Restaurant Equipment will not be held responsible for damages resulting from misuse, improper installation, or uncertified repair of equipment and other items.

All concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and the purchaser agrees that they will not hold J.E.S. Restaurant Equipment responsible for all matters regarding the item including, but not limited to, any matters regarding the manufacturer's performance per the warranty.

Used Equipment - The purchaser agrees that there are NO WARRANTIES of either merchantability or fitness for a particular use and that all USED merchandise is sold 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. The purchaser acknowledges that any used equipment might not be received in working condition.