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| Conditions of Use |
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The buyer agrees to be governed by the following:
- The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold J.E.S. Restaurant Equipment responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.
- J.E.S. Restaurant Equipment reserves the right to correct pricing at any time. Prices are subject to change without prior notification. In the event that a pricing error is found J.E.S. Restaurant Equipment will make every attempt to notify the customer about the error.
- The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with J.E.S. Restaurant Equipment.
- Orders are usually shipped about 5-10 business days after payment has been processed and the order confirmed, unless otherwise noted in the item's listing. However, due to potential stock issues, orders may occasionally take 4-6 weeks to ship. The buyer agrees that there is NO GUARANTEE OF SHIPPING TIMES.
- The purchaser agrees not to cancel the order. However, if the buyer has a need to cancel the order, the buyer needs to notify J.E.S. Restaurant Equipment by telephone, mail or email as soon as possible. Requests for cancellation are discussed below.
- The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provided to J.E.S. Restaurant Equipment relating to the delivery or due to the failed delivery attempts by the shipping company.
- The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.
- The purchaser agrees to accept all items related to the order during delivery attempts.
- The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold J.E.S. Restaurant Equipment harmless.
- The purchaser agrees to inspect the shipment during delivery by the shipping company for damages, both obvious and hidden.
- If damages are noticed, the purchaser agrees to accept the delivery and note on the delivery receipt all damages or concerns they notice. Failure to notate any defects could result in a significant reduction in the carrier's liability during damage claims.
- The purchaser agrees to file loss or damage claims with the carrier. Shipping companies do not allow 3rd parties to file or get involved in a damage claim. J.E.S. Restaurant Equipment is a 3rd party in the shipment of most of the items it sells. J.E.S. Restaurant Equipment will eagerly assist the purchaser with the filing and handling of the claims based on the buyer's needs and requests. The purchaser agrees to accept all responsibility for filing the claim in the manner and time frame directed by the carrier.
- The purchaser agrees to hold J.E.S. Restaurant Equipment, its suppliers and vendors harmless for claims of supposed improper packing. See 'Other Information' for more.
- The purchaser agrees to have the merchandise assembled, installed, and adjusted by knowledgeable, licensed, authorized and experienced personnel. Improper installations may void any warranty and causes malfunction.
- If the item is materially different from what is described or pictured in the items presentation on the web, the purchaser agrees to inform J.E.S. Restaurant Equipment of any concerns and agrees to accept J.E.S. Restaurant Equipment decision regarding such concerns.
- If the purchaser has concerns with the order or an item on the order, the buyer agrees to inform J.E.S. Restaurant Equipment of the concern by sending an email from the email address registered with the seller or contacting J.E.S. Restaurant Equipment via telephone.
- Any reports of malfunction should include an inspection report from a knowledgeable, licensed, authorized, experienced technician detailing his findings regarding the issue.
- The purchaser agrees that there are NO WARRANTIES of either merchantability or fitness for a particular use and that all USED merchandise is sold 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. The purchaser acknowledges that any used equipment might not be received in working condition.
- The purchaser agrees that all concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and that they will hold J.E.S. Restaurant Equipment harmless for all matters regarding the item, including, but not limited to any matters regarding the manufacturer's performance per the warranty.
- The purchaser agrees that they will abide by J.E.S. Restaurant Equipment's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of J.E.S. Restaurant Equipment.
- Requests For Cancellation:
- If the supplier allows cancellations and the request is received in a sufficient time frame for the shipment to be held with the supplier. The purchaser will receive a refund in full.
- Some of the equipment J.E.S. Restaurant Equipment sells is custom made, or manufactured to order. Many of our suppliers do not allow cancellation of these items. Thus, requests for cancellation of these items may not be honored, or may be subject to cancellation fees which are usually a minimum of 20%.
- If a request for cancellation is received after the item ships and the supplier will allow a return, the purchaser will receive a refund of what they paid less all the suppliers restocking fee, and any other expenses incurred by J.E.S. Restaurant Equipment and / or the supplier including, but not limited to packing, shipping and re-stocking fees.
- Returns:
- If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 20% restocking fees.
- All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.
- Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging.
- If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, there will be no credit.
- If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the Company and the customer reached prior to time of delivery.
- If the purchaser thinks there is a misrepresentation regarding the item or it's condition in our description, or Terms and Conditions, the buyer must relay to the seller why he or she thinks there is a misrepresentation. The seller will review the facts and make a decision regarding the alleged misrepresentation. If the seller agrees there is a misrepresentation, the seller will refund only the bid amount of the merchandise upon its return to our facility freight paid by the buyer. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.
- Any concerns must be submitted to us by email, fax or telephone within 45 days from the date of purchase or 15 days from the date of receipt, whichever comes first.
- Our purchaser service and accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds can be complicated. Refunds can take up to two billing cycles.
- The purchaser agrees to authorize J.E.S. Restaurant Equipment to charge their credit card to deduct all applicable charges before issuing a refund. If returned and the fees exceed the cost of the order you agree to be responsible for the difference.
- In the event that a product or products is shipped direct from the manufacturer by J.E.S. Restaurant Equipment to our customer, the customer may be charged sales tax. (i.e. The specific manufacturer has a distribution center or office space in the same state as the delivery address. Also, some manufacturers charge sales tax for all items shipped directly from their factory.) Regrettably, J.E.S. Restaurant Equipment has no control over the tax requirements of these specific manufacturers; however, we will make every effort to contact the customer regarding any tax requirements. Any shipments within the state of South Carolina will automatically be charged 7% sales tax on the original invoice. Any shipments outside of the state of South Carolina will be evaluated regarding tax collection and will be charged if required.
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JES Restaurant Equipment » Catalog » Conditions of Use 
