Deann in Wisconsin was recently looking for a thermostat control replacement for her food warming table. One call to Kelly in our parts department and she had her part shipped out immediately. Here is what she had to say about her J.E.S. Restaurant Equipment experience:

The young lady I spoke with was very friendly,  did whatever she could to help… especially because I wasn’t really sure what I needed.  I believe her name was Kelly.  I cannot tell you how I appreciate someone helping me with something I am not familiar with…( the person that normally takes care of the repairs here was out of town…)  she not once made me feel as if I was an “idiot” although I felt like one (LOL).  She was so knowledgeable about it..   sure makes ordering a part for something you know nothing about a lot easier!

THANKS AGAIN FOR THE GREAT CUSTOMER SERVICE

DEANN FROM WISCONSIN

THANK YOU Deann for being a great customer! As always, we here at J.E.S. Restaurant Equipment are here to serve our customers from the front of the house to the back of the house.

Laura from Michigan was in the market for a wall mount hand sink. One call to J.E.S. Restaurant Equipment and we had her hand sink shipped out the very next day. She decided to go with the Cannonware CANNHS15-CWP wall mount hand sink with faucet, drain basket, and mounting brackets. Here is what she had to say about her purchased product:

I love the sink, it’s just what I wanted.

Laura from Michigan

Thanks Laura for that short but sweet compliment. We have a great selection of Cannonware products here at J.E.S. Restaurant Equipment and we hope that you continue to shop with us in the future for all your commercial restaurant and residential kitchen needs.

Now Ya Cookin’!

Floyd from Ohio was looking for 48″ grab bars to go into his new home. One call to Juli here at J.E.S. Restaurant Equipment, and his Bobrick 6806.99X48 48″ peened grab bars were shipped out to him in Ohio. Here is what he had to say about his J.E.S. Experience:

People at J.E.S.R.E., Saying thank you is not enough credit I can give you.
I am building a new home and I needed 48″ peened grab bars from Bobrick. A lot of companies advertised them but it was you that was able to get them for me. Your ability to get them earned my business, future business and the word of mouth advertising I am going to spread. You stepped up to the challenge and crossed the finish line for a customer. Excellence is woven through the J.ES. name. Juli and the rest of people, you made my day! Thank you! Thank you! Thank you!

Floyd from Ohio

Thanks Floyd. Not only do we like crossing the finish line for our customers, but we also strive to come in first every time. We hope your new home comes together nicely and that your grab bars will serve their purpose in your new home just as well. We sell a large selection of Bobrick items and other similar products here at J.E.S. Restaurant Equipment.

Now Ya Cookin’!

Kathy from Florida was looking for a standard depth convection oven for her Worship Center. After receiving assistance from Natasha, one of our sales reps, she decided to purchase an ICVE-1 Imperial Turbo-Flow Electric Convection Oven. Here is what she had to say about her J.E.S. Restaurant Equipment experience:

Natasha,

I know you worked really hard for me and the church

Thank you so much for all of your help. You have been a blessing

to deal with. I will come back to you.

Kathy

Florida

Thanks Kathy for your kind words. We hope that your new convection oven will work well for your worship center. Here at J.E.S. Restaurant Equipment, it’s all about building relationships with our customers so that we may work with them for many years to come.

Now Ya Cookin’!

Nick is a regular customer around J.E.S. Restaurant Equipment. He owns a pizza restaurant in Minnesota and recently ordered several Pizza Pleezers from HS Inc. He told one of our sales reps that since he has changed over using his Pizza Pleezers, his customers have actually asked whether he changed the ingredients in his dough. Here is what he had to say about ordering from J.E.S. Restaurant Equipment:

Thanks Holly!  You guys have the best customer service in the business!

Thanks again Nick for being such a great customer and continuing to shop with J.E.S. Restaurant Equipment.

Now Ya Cookin’!

Whether it is a large purchase or a small, every customer is important to us. Whether you are a commercial or residential customer, we are here to ensure you find just what it is you are looking for. Recently, Ben, a member of our sales team, sold  a Manitowoc QD-0212A Commercial Ice Machine and a Hoshizaki DCM-270BAH Ice Maker/Water Dispenser to Elizabeth from New York. Here is what she had to say about her J.E.S. Restaurant Equipment experience:

Hi Ben,

Thank you so much for all your help.

It was an absolute pleasure doing business with you.

We received all the merchandise yesterday, in perfect condition, and right on time.

I look forward to working with you again.

Best Regards,

Elizabeth from New York

Whether we are serving our customers from their home or a business, here at J.E.S. Restaurant Equipment customer service is of the utmost importance to us. Regardless of how large or small the product each and every customer is our top priority. Recently, Nick from Minnesota bought a couple of HSINHS1034-CH Pizza Pleezers from HS Inc. Here is what he had to say:

Thanks for the quick turn around Holly, As all ways your customer service is top notch!

Thanks

Nick from Minnesota

Thanks for your kind words, Nick. It is a pleasure to serve great customers such as yourself. We hope you are very pleezed with your pleezers and would be privileged for you to shop with J.E.S. Restaurant Equipment in the future.

GET Melamine Display Tray

Recently Holly, one of our customer service representatives, had the opportunity to help Howard Taylor of Nestle Toll House Cafe aquire some melamine trays that he needed for his stores.  Here is what Howard had to say…

Shawnon,

Recently I had need to order some additional white melamine trays. Knowing that AceMart was able to offer us a discount on these trays previously, I contacted them first to see if they would be willing to again offer that deal. However, they were not.

This spurred me on to search the Internet for another source and I was glad that I did. I located JES Restaurant Equipment and not only was I able to save slightly over 20% off of the AceMart price for the white melamine trays, they were willing to work with me on the shipping. I made a suggestion that they happily looked in to and they were able to save me a few more dollars in shipping.

I hope that you would recommend JES Restaurant Equipment to other franchisees not only for the white melamine trays but for any other equipment & smallware needs that they may have. Holly Watson was my point of contact and I am including her info here:

Holly Watson
J.E.S. Restaurant Equipment
Toll Free: (866) 200-6056 x 109
Telephone: (864) 223-8222 x 109
Fax: (864) 323-0176

I will circulate this info to the distribution committee at our meeting next month.

Talk with you later,  Howard.

Thank you Howard for your recomendation, we have been contacted by Shawnon and look forward to building a strong working relationship with your brand.

Now Ya Cookin’

Lodge Logic 2 quart cast iron dutch oven

Not only does Vicki at Photo-Eye have an eye for photography, she also has great taste in cast iron cookware.  She recently purchased a Lodge Logic 2Qt. Camp Dutch Oven and this is what she said about her experience with J.E.S.

 Hi Pam,
My dutch oven got here in perfect time & is on it’s way to the camp site right now!
Thank you for all of your good effort!
Vicki.

Thanks Vicki for trusting us with your “rush order”, we’re glad you recieved it on time and hope you enjoy it for years to come.

Now Ya Cookin’

This week I had the pleasure of helping Jennifer of 111 Maine Catering purchase a new Master-Bilt walk-in cooler.  After making a couple recommendations and providing the technical information she needed, Jennifer was ready to acquire her new walk-in.  This is what Jennifer had to say about her experience with J.E.S Restaurant Equipment: