Now Ya Cookin' Blog

What Our Customers Are Saying & Stuff About Us

Browsing Posts tagged customer service

restaurant equipment, restaurant supplies, melamine

GET Melamine Display Tray

Recently Holly, one of our customer service representatives, had the opportunity to help Howard Taylor of Nestle Toll House Cafe aquire some melamine trays that he needed for his stores.  Here is what Howard had to say…

Shawnon,

Recently I had need to order some additional white melamine trays. Knowing that AceMart was able to offer us a discount on these trays previously, I contacted them first to see if they would be willing to again offer that deal. However, they were not.

This spurred me on to search the Internet for another source and I was glad that I did. I located JES Restaurant Equipment and not only was I able to save slightly over 20% off of the AceMart price for the white melamine trays, they were willing to work with me on the shipping. I made a suggestion that they happily looked in to and they were able to save me a few more dollars in shipping.

I hope that you would recommend JES Restaurant Equipment to other franchisees not only for the white melamine trays but for any other equipment & smallware needs that they may have. Holly Watson was my point of contact and I am including her info here:

Holly Watson
J.E.S. Restaurant Equipment
Toll Free: (866) 200-6056 x 109
Telephone: (864) 223-8222 x 109
Fax: (864) 323-0176

I will circulate this info to the distribution committee at our meeting next month.

Talk with you later,  Howard.

Thank you Howard for your recomendation, we have been contacted by Shawnon and look forward to building a strong working relationship with your brand.

Now Ya Cookin’

with
J.E.S. Restaurant Equipment
Restaurant Equipment / Catering Equipment / Commercial Sinks
Commercial Ice Machines from Ice-O-Matic, Hoshizaki, Manitowoc, & Scotsman
Greenwood, SC
1-866-200-6056
Thank you so much for the emails keeping me updated on my order! The oven mitts are perferct! I will defiantly be ordering from you again.
 
Thank you,
Erica Huckleberry

 

Erica needed new oven mitts and we were able to help… while oven mitts may seem like not that big of a deal, they are… ever tried removing a pan of fresh baked cookies from the oven without one?  That’s what I thought, yes you have and it didn’t feel that great, so like every order we recieve the oven mitts were just as important as a refrigerator.  We take pride in helping each and every customer like they are the only customer we have and that is one reason why our customers keep coming back for more.

Thank you Erica!

Now Ya Cookin’

with
J.E.S. Restaurant Equipment
Restaurant Equipment / Catering Equipment / Commercial Sinks
Commercial Ice Machines from Ice-O-Matic, Hoshizaki, Manitowoc, & Scotsman
Greenwood, SC
1-866-200-6056

master-bilt walk-in coolerThis week I had the pleasure of helping Jennifer of 111 Maine Catering purchase a new Master-Bilt walk-in cooler.  After making a couple recommendations and providing the technical information she needed, Jennifer was ready to acquire her new walk-in.  This is what Jennifer had to say about her experience with J.E.S Restaurant Equipment:

 

 

Hi Ben,

I wanted to take a moment to thank you again for all of your help with my recent walk-in purchase. It is so stressful to build a commercial kitchen and to plan your equipment needs. The specs that you sent and all of the information that you were able to give me on the unit and setting it up made my decision easy and comfortable. I plan to use your company for future purchases of equipment and even small wares because I know that I will get good customer service and I support good customer service! Best of luck- hope it’s a busy season!

Best wishes,
Jennifer
111 Maine Catering
Topsham, Maine

Thank you Jennifer for your kind words, we are glad we had the opportunity to earn your business.  Our customers are #1 and every one of them is as important as the next; whether you are buying a $2 spoodle or a $50,000  restaurant equipment package you can expect the same level of customer service.  Thanks for reading and remember…

Now Ya Cookin’

with
J.E.S. Restaurant Equipment
Restaurant Equipment / Catering Equipment / Commercial Sinks
Commercial Ice Machines from Ice-O-Matic, Hoshizaki, Manitowoc, & Scotsman
Greenwood, SC
1-866-200-6056
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