“Every customer counts”, that is the motto. We try to provide the best customer service to ensure their needs are met in hopes that they find what they are looking for. Catherine from Iowa was looking for a Lodge EC3D33 Color Enamel Dutch Oven as a Christmas present. Here is what she had to say about her experience with J.E.S. Restaurant Equipment:

Not a recommendation, but you don’t have a subject for total awesomeness! I called and talked to a gentleman today. I don’t recall his name, but I wanted to know if the 3 qt. dutch oven in Caribbean blue was in stock. He told me he thought it was but ran down to the showroom to physically touch it and make sure it was there. That was really awesome of him.

While he was doing that, someone else picked up the phone to make sure I was being helped. I said I was, and then the first guy came back and said they had one left, and he helped me put the order in. Everyone was so helpful, and you saved Christmas by having this in stock. We ordered this product from another place, and it turned out it wasn’t in stock and wouldn’t be available until after the 1st.

So, pretty much I am glad you had it in stock. I even had to talk to the owner, so I could tell her how awesome the customer service is at J.E.S. Restaurant Equipment.

Catherine

Iowa

Thank you Catherine for that totally awesome review you just gave us. We hope that the dutch oven will make someone a very happy camper this holiday season. By the way, the total awesomeness comes from dealing with great customers such as yourself.

Now Ya Cookin’!

Lodge Logic 2 quart cast iron dutch oven

Not only does Vicki at Photo-Eye have an eye for photography, she also has great taste in cast iron cookware.  She recently purchased a Lodge Logic 2Qt. Camp Dutch Oven and this is what she said about her experience with J.E.S.

 Hi Pam,
My dutch oven got here in perfect time & is on it’s way to the camp site right now!
Thank you for all of your good effort!
Vicki.

Thanks Vicki for trusting us with your “rush order”, we’re glad you recieved it on time and hope you enjoy it for years to come.

Now Ya Cookin’