Bernard from the UK emailed our sales staff and ordered some F. Dick bread knives with a cutting board from us. As he was browsing through our website, he liked the fact that we proved ourselves to be a legitimate company with a meet the staff page. Here is what Bernard had to say about J.E.S. Restaurant Equipment:

By the way, I had a look at your website and must say I find the staff profiles are great. It is also nice to see a picture of your shop and to get a sense of whom I have been dealing with. The internet is a vast place and online shopping is so often anonymous but having the information about your staff and pictures of the place where you work makes it feel so much more personal.

Bernard from UK

Thank you Bernard! Unlike most web based companies, we here at J.E.S. Restaurant Equipment try to provide excellent customer service with a real sales staff  that is always ready and willing to help.

Now Ya Cookin’!

Whether it be a large or small purchase, we are here to ensure customer satisfaction for all of our customers. Recently, Frank from Virginia purchased several items from us for his place of business: ITITWRO-12-AW Welsh rarebit two-toned bowls, LODGUOPB Lodge oval wood underliners, UPDAWM-32B bouillon spoons, UPDABB96B fast food baskets, ITITRO-3 deep rimmed soup bowls, LIBB5016 Paneled Mugs and ANCH176FU mixing glasses. This is what he had to say about our great customer service:

Thanks, Vivian……(Natasha does a fantastic job) I will store her address in my files, if she will send me an e-mail, I’ll do business with her again.

Frank from Virginia

Thanks Frank for being such a great and loyal customer to J.E.S. Restaurant Equipment. It’s customers like you make this business truly worthwhile.

Now Ya Cookin’!

Customer satisfaction is the name of the game, and we try to be at the top of ours here at J.E.S. Restaurant Equipment. Recently, Dave from Vermont decided to “spice up” his kitchen with OLDE22-350 Olde Thompson 48 spice jars that he bought from J.E.S. Restaurant Equipment. Here is what he had to say:

Hi Holly – just wanted to let you know that my 48 spice jars arrived last night – I transferred all my spices into them and they look great!

Here’s a pic of the filled rack – now I’m itching to make something spicy hot like Indian curry!!

Thanks again,
Dave

Vermont

The rack looks great, Dave. Thanks for sharing that with us. It is a privilege to serve great customers such as yourself. Perhaps you could also send a sample of that Indian curry to us as well . . . Now Ya Cookin’!

Whether you are shopping on our website or in our showroom, our customers are of the utmost importance to us. We take great pride in serving you and finding the best prices we can in commercial or residential restaurant equipment. Recently, Rick and Linda from Idaho ordered a Cambro CamSquare® Food Container with handles and a Cambro polyethylene cover. We have been keeping them updated on their shipment and here is what they had to say:

Eric & Vivian,

Thanks for the update! We really appreciate the quick response & the timely shipping. We live a long way from ANYWHERE and do a lot of shopping on the internet. We will be returning to your site. We are building a new home and will need new “stuff”.

Rick & Linda

Thank you for your business Rick and Linda. We hope you continue to shop with J.E.S. Restaurant Equipment for all your residential needs. It’s customers like you that make our business worthwhile!

Recently, we sold an Intedge Camoflauge Bib Apron to Leann of Texas. Here is what she had to say:

Thanks so much, the apron arrived today and in great shape just what I needed.

Leann Wasson

Baytown, TX

We are glad to hear that everything turned out great and that you are enjoying your new apron. It’s customers like you that make our job here at J.E.S. Restaurant Equipment possible!

One look at their trucks and you can see Show Hauler means business!  They take pride in the products that roll off their lot and anything less than perfect wont go.  Natasha,  is the liaison between Show Hauler and J.E.S. Restaurant Equipment and she works very hard to keep their production floor moving and the custom motor coaches, toter coaches and garage coaches they produce  rolling to their new owners on time.  Her job is to ensure that the equipment Show Hauler needs reaches their facility in time for them to meet the customer’s delivery deadline; most of the time this works great but every once in a while something goes wrong and she has to make it right….  This is what Brendon Sutter of Show Hauler has to say about the relationship between them and J.E.S. Restaurant Equipment. 

“Natasha and the J.E.S. Restaurant Equipment team have been awesome to work with!  So often a supplier doesn’t seem to put much effort into taking care of issues as they arise.  We recently needed to refuse a delivery due to scratches on the exterior of the drink cooler incurred during the shipping process.  Within three days the replacement unit arrived at our facility, and we lost absolutely no time due to Natasha’s quick action. This is just an example of what J.E.S. can do when things aren’t going as planned; imagine how good they are to work with when everything is going well. We are thankful to have a supplier as responsible, communicative, and professional as the J.E.S. Restaurant Equipment team.”

Brendon Sutter

Thanks Brendon for your kind words, we enjoy working with the Show Hauler team and look forward to many more years of providing you with the equipment and professional service you require!

GET Melamine Display Tray

Recently Holly, one of our customer service representatives, had the opportunity to help Howard Taylor of Nestle Toll House Cafe aquire some melamine trays that he needed for his stores.  Here is what Howard had to say…

Shawnon,

Recently I had need to order some additional white melamine trays. Knowing that AceMart was able to offer us a discount on these trays previously, I contacted them first to see if they would be willing to again offer that deal. However, they were not.

This spurred me on to search the Internet for another source and I was glad that I did. I located JES Restaurant Equipment and not only was I able to save slightly over 20% off of the AceMart price for the white melamine trays, they were willing to work with me on the shipping. I made a suggestion that they happily looked in to and they were able to save me a few more dollars in shipping.

I hope that you would recommend JES Restaurant Equipment to other franchisees not only for the white melamine trays but for any other equipment & smallware needs that they may have. Holly Watson was my point of contact and I am including her info here:

Holly Watson
J.E.S. Restaurant Equipment
Toll Free: (866) 200-6056 x 109
Telephone: (864) 223-8222 x 109
Fax: (864) 323-0176

I will circulate this info to the distribution committee at our meeting next month.

Talk with you later,  Howard.

Thank you Howard for your recomendation, we have been contacted by Shawnon and look forward to building a strong working relationship with your brand.

Now Ya Cookin’

Thank you so much for the emails keeping me updated on my order! The oven mitts are perferct! I will defiantly be ordering from you again.

 

Thank you,

Erica Huckleberry

Erica needed new oven mitts and we were able to help… while oven mitts may seem like not that big of a deal, they are… ever tried removing a pan of fresh baked cookies from the oven without one?  That’s what I thought, yes you have and it didn’t feel that great, so like every order we recieve the oven mitts were just as important as a refrigerator.  We take pride in helping each and every customer like they are the only customer we have and that is one reason why our customers keep coming back for more.

Thank you Erica!

Now Ya Cookin’