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Heads up! Consult our Frequently Asked Questions for a full list of your most asked questions.

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1718 Bypass 72 NE
Greenwood, SC 29649
Local Phone: 866-511-7702

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(866) 511-7702

Mon-Fri 8AM-6PM EST

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Frequently Asked Questions

New Orders

Do you ship internationally?

Yes, if you have an address, we'll ship to you. Customers in the United States and Canada should use our standard checkout, but if you live in Europe, Asia, Latin America, or elsewhere, you should contact us by email or by phone once you're ready to check out. We will calculate your shipping rates and give you an exact total right there.

Do you sell used equipment?

Sure do. You can browse our current selection in our pre-owned equipment section. We're regularly receiving used equipment in our warehouse and then shipping it out again. So if you don't see what you need, check back with us again later.

Can I buy commercial equipment for my home?

Absolutely! We sell commercial equipment to families, churches, schools, hospitals, hotels, bars, caterers, and more. But be aware that commercial ovens, ranges, and other restaurant equipment used in the home might conflict with local fire codes, home insurance policies, and product warranties. Consult your insurance provider before installing any commercial appliances inside your home kitchen.

What is lift gate service? When do I need it?

A lift gate is a hydraulic platform that raises and lowers heavy items into and out of shipping trucks. Some trucks come with a lift gate attached, others do not. If a shipped item is too heavy for a person to pick up and carry (e.g., a refrigerator, oven, or ice machine) and you don't have access to a loading dock or forklift, then you will require lift gate service. You can opt in for this service during checkout. See our Freight FAQ page for more information.

How do you calculate sales tax?

Items sold by JES Restaurant Equipment and shipped within our home state of South Carolina include a 7% sales tax automatically. Other items are subject to local tax rates only when required by their manufacturers. In such a case, a JES Representative will contact you after checkout to confirm your total. The estimated tax amount that appears at checkout may be slightly higher or lower than the final tax amount.

How can I find your coupons and special prices?

It's easy: we alert our customers to special offers through our JES Equipment Newsletter. You can sign up for the newsletter at the bottom of this page, and when you do, we send you a thank-you email with your first discount already inside. And that's just for joining! You can also find specials on our Facebook and Twitter feeds.


Placed Orders

Can I add more items to my completed order?

We'll gladly adjust your order as long as you contact us before it ships from the warehouse. Call us as soon as you can and we'll work something out.

How do I track my order?

Smaller items are shipped via parcel services like UPS and the US Postal Service. These items are available for tracking, and you can find their tracking numbers inside your confirmation email or on your Account page. Items shipped by freight usually move directly from the manufacturer to your local terminal so there's no need for tracking. Instead, for freight orders, we will provide you with the estimated transit time once the item has begun processing.

How do I return an item?

Email or call us, and our returns department will be happy to help you. Visit our Policies page for detailed information on the returns process.

Is my information secure?

Yes, we take your security very seriously. JES Restaurant Equipment uses a 128-bit SSL Encrypted payment system; we are PCI certified, meeting the maximum standards of online security; we operate off co-located servers with redundant OC3 Connections, CISCO Firewall Protection, and an encrypted AES_128_GCM-verified connection; we are an accredited Better Business Bureau company with an "A+" rating; and we are verified weekly by the security-monitoring service Trust Guard.


About JES Restaurant Equipment

When are you open?

Our call center is open Monday through Friday between 8am and 6pm EST. As for the website, well, the website never closes.

Where are you located?

Our corporate office is located in Greenwood, South Carolina. Click here for directions to our showroom.

Are you hiring?

We're always looking for fresh ideas and new talent, if you want to learn more about a career with JES, check out our Careers page!