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Frequently Asked Questions
New Orders
Do you ship internationally?
Yes, if you have an address, we'll ship to you. Customers in the United States and Canada
should use our standard checkout, but if you live elsewhere, contact us by email or phone
once you're ready to check out.
Do you sell used equipment?
Absolutely. Browse our pre-owned equipment selection for currently available inventory.
Can I buy commercial equipment for my home?
Yes. We sell commercial equipment to homeowners, churches, schools, hospitals, hotels,
caterers, and more.
What is lift gate service?
A lift gate is a hydraulic platform used to load and unload heavy equipment from freight
trucks.
How do you calculate sales tax?
Orders shipped within South Carolina include applicable sales tax automatically.
How can I find coupons and special prices?
Subscribe to the JES Equipment Newsletter to receive exclusive promotions and discounts.
Placed Orders
Can I add more items to my completed order?
Yes. Contact us before your order ships and we'll do our best to update your order.
How do I track my order?
Smaller shipments sent via UPS or USPS include tracking information inside your confirmation
email and account page.
How do I return an item?
Contact our returns department by phone or email and we'll guide you through the process.
Is my information secure?
JES Restaurant Equipment uses SSL encrypted payment processing and PCI-compliant systems to
help keep your information secure.
About JES Restaurant Equipment
When are you open?
Our call center is open Monday through Friday from 8AM–6PM EST.
Where are you located?
Our corporate office is located in Greenwood, South Carolina.
Are you hiring?
Visit our Careers page to learn more about opportunities with JES Restaurant Equipment.
