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JES Restaurant Equipment
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Policies, Terms and Conditions: J.E.S. Restaurant Equipment, Inc

Non-Payment and Chargebacks

The title to said property shall remain in the name Innovative Foodservice Group (IFG) and JES Restaurant Equipment Inc, until the amount of the purchase has been paid in full. Failure to make any payment when due, will result in the unpaid balance becoming due and payable at once. IFG & JES shall have the right to take possession of said property at once without any legal process and all payments made shall be applied as rent for said property or for depreciation in value. If said property or part of it is sold, lost, stolen, destroyed, damaged by water and/or fire or otherwise missing, I agree to pay the total amount above less amounts paid thereon. Should it become necessary to collect this amount through an attorney, the consumer agree to pay all costs of collections, including reasonable attorney's fee.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. J.E.S. Restaurant Equipment, Inc reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity ordered of any item.

Order Fraud Verification

Our customer’s safety is our top priority; therefore, all orders go through fraud verification before we start processing them. Please keep this in mind while placing your order and know that they may be a slight delay before processing. If additional information is needed to ensure the validity of your order, we will contact you via email.

Order Communication

J.E.S. Restaurant Equipment is an e-commerce-based company therefore our primary form of communication is via email. All updates regarding your order will be sent to the email address used when the order is placed. Please be sure and provide a valid email address when placing your order. If you do not have a valid email address, we may be unable to process your order via credit card payment. Please contact customer service at 866-200-6056 for additional information.

Modifying an Order

Once an order is placed, we cannot guarantee that it can be modified or changed. Please contact us immediately if you would like to modify or change your order. Special order products cannot be modified or changed once the order is placed with the manufacturer.

Order Cancellation

We cannot guarantee that an order can be cancelled. If you wish to cancel your order, please contact us immediately by calling 866-200-6056, emailing [email protected] or replying to any of the order notifications that you have received from us. Please be aware that if you email us and do not include the order number or the information required to locate your order then this may cause a delay in being able to ensure that your order will be cancelled.

Requests for Cancellation:

  1. OPEN ORDER – STANDARD PRODUCT - If the supplier allows cancellations and the request is received prior to the order being prepared for shipment and is confirmed with the supplier. The purchaser will receive a refund in full.
  2. OPEN ORDER – SPECIAL ORDER PRODUCT - Some of the equipment J.E.S. Restaurant Equipment, Inc sells is custom made or manufactured to order. Many of our suppliers no not allow cancellation of these items once the order is placed. Thus, requests for cancellation of these items may not be honored or may be subject to cancellation fees which are usually a minimum of 20%.
  3. SHIPPED ORDER – If a request for cancellation is received after the item has shipped, the order will then be treated as a return. If the supplier allows a return on the product, the purchaser will receive a refund less the fees associated with returning the product back to the supplier’s location. The purchaser will be responsible for any expenses incurred by J.E.S. Restaurant Equipment, Inc and/or the supplier including but not limited to packing, shipping, and restocking fees.
  4. J.E.S. Inc cannot guarantee a cancellation request is processed and accepted unless you receive an electronic confirmation.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all the products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipping once they become available unless you request otherwise.

Order Price Changes and Updates

Pricing on our website is updated regularly based on pricing increases implemented by our manufacturers. The effective dates of these increases are typically on the 1st or 15th of the month as determined by the manufacturer. We try to update these prices prior to this day but unfortunately this information is not always given to us by our manufacturers in advance of the effective date. For pending alternate payment and/or not fully paid orders we reserve the right apply manufacturers’ price increases to the order amount. If we receive a notice on an unpaid order, we will contact you to inform you of the increased price, the additional payment required on the order and the date that the payment is due. Should you not provide the additional payment required on the order, we will cancel the order and refund any payment received.

All prices are subject to change without notice. In the rare event that a product is listed at the incorrect price due to a website error, J.E.S. Restaurant Equipment, Inc will resolve the discrepancy at our discretion, on all orders placed for the product at the incorrect price. This may involve agreement on a price or cancelation of the order.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether J.E.S. Restaurant Equipment, Inc signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


Credit Cards

We accept the following credit cards: Visa, Mastercard, American Express and Discover. All credit cards must have a billing address in the U.S. or Canada. Customers outside of the U.S. must use an alternative payment method as described in the section below. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number to assist in verifying your order. Incorrect information will cause a delay in processing your order. Special order products will require payment up front therefore we will email you to obtain authorization to charge your card prior to the order being placed with the manufacturer.

Alternative Payment Forms

We accept check, ACH and wire transfers for orders with an order total of $500.00 or greater. Online payment options for these methods are not available but are available via phone at 866-200-6056. Orders with this payment method will be placed on hold till the payment is received. Checks must allow up to 10 banking days after receipt for clearance of funds before the order will be processed. We will charge a $35 fee for all returned checks. All other alternative payment orders will be processed as soon as the funds are received, with a minimum of 1 business day to verify payment. All transactions conducted by J.E.S. Restaurant Equipment; Inc will be in U.S. dollars. It is the responsibility of the consumer to ensure that any international transfers initiated in a difference currency equal the order or quote total in U.S. dollars once it is received in our bank.

Fraud Prevention

In order to prevent fraud, we may require documentation to verify the card holder information. That documentation varies by order and we will notify the consumer of what is required for each order after it is received.

Sales Tax and Exemptions

J.E.S. Restaurant Equipment, Inc shall automatically charge and withhold the applicable sales tax on orders shipping to any of the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Some manufacturers may charge sales tax on shipments that ship to states other than those listed above. Taxes may vary by manufacturer. Regrettably, J.E.S. Restaurant Equipment, Inc. has no control over the tax requirements of these specific manufacturers. You will be contacted if this is the case.

It is your responsibility to ensure that you or your organization is eligible for tax exemption. If you are unsure, please contact a tax professional for assistance.

Please review the information below carefully. Incomplete or incorrect documents will not be accepted, and you will be asked to complete the form completely and correct any errors.

  • We need documentation to attached to your account before we will be able to review it for tax exemption. A tax ID alone will not suffice.
  • Customer is responsible for providing the correct and completed forms. You are also responsible for knowing the rules and responsibilities for your exemption with regard to any purchases made or purchases for resale.
  • J.E.S. Restaurant Equipment, Inc is unable to edit tax documents on your behalf therefore any documents requiring additional information will need to be completed by the purchaser. Be sure all information on your form is legible, if we are unable to read the information on your form then we will not be able to accept it.
  • If your account is setup as tax-exempt for all orders shipping to a particular state due to reselling will automatically have the tax exemption applied. There will not be an option where you can alter this at checkout. If you need to place an order that does not qualify for tax exemption, please call customer service at 866-200-6056.

Please note that exemptions are reviewed for each state individually. This means that if you have an exemption for a specific state, it is only valid for orders shipped to that state ONLY. Please allow 3-4 days for the approval of your exemption.

All requests for additional information will be sent via email. It is your responsibility to ensure that the address on file for you is correct and is the best email to reach you. J.E.S. Restaurant Equipment, Inc will not assume responsibility for providing tax exemption on your orders if we do not receive a reply from you.

Please following this link to upload your tax exemption on our CRM page.


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the J.E.S. Restaurant Equipment, Inc site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the J.E.S. Restaurant Equipment, Inc. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

JES Restaurant Equipment

1718 Bypass 72 NE, Greenwood, SC 29649

[email protected]

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

Return Policy

Most all items except those listed as special-order items are able to be returned. Special order items are listed online, and the customer will be contacted regarding payment authorization prior to the order being place with the manufacturer. Any items that are eligible for return must be new, unused and in the original packaging. Return requests must be submitted within 15 days of receipt of the product. Requests for return can be submitted by completing this FORM.

If a return is approved, the purchaser must obtain a return authorization prior to returning the item. A customer care representative will provide you with the return authorization and provide you with instructions for completing the return process. The customer will be responsible for all freight costs and a minimum of 20% restocking fees which will be deducted from your refund amount.

It is the responsibility of the customer to follow the instructions provided for completing the return process. The customer will be held responsible for any items that are returned to the wrong location. The customer will also be held responsible for any damages incurred to the product during return shipment and all applicable repair charges are the buyer’s responsibility.

The following items are not eligible for return and are considered final sale items.

  • Special order items (These items are marked on the product pages)
  • Close out items
  • Consumable items, including food or food products
  • Disposable items like plates, lids and cups
  • Products sold in aerosol cans
  • Products that contain flammable liquid
  • Hazmat products
  • Furniture
  • Items shipped outside of the contiguous Unites States

If you fail to notify J.E.S. Restaurant Equipment of a return in writing, do not receive an authorization to do so, or if the product is returned in unsatisfactory condition, J.E.S. Inc., will be unable to process the credit. If the customer refuses a shipment that is not damaged, the customer will be responsible for the cost of return shipping along with any other fees incurred for the refusal. This may include but not be limited to return freight charges, reconsignment fees from the carrier, relabeling or rebooking fees from the carrier, original freight charges and a minimum of 20% restocking fee. No exceptions will be made unless there is a written agreement between J.E.S. Restaurant Equipment, Inc. and the customer reached prior to time of delivery. J.E.S. will not refund packaging or shipping charges.

Return Fees

J.E.S. Inc. will charge a minimum of 20% restocking fees for all returned items. Any items returned back to a manufacturer’s location is subject to the manufacturer’s return policy and fees.

In some situations, additional shipping and handling fees will be assessed in the return process. Any items that are shipped to you with “Free Shipping” or “Free Freight” are only free when shipping from a J.E.S. warehouse or from the manufacturer to you. Free shipping does not apply in the case of a return. In this case the original shipping charges will be deducted from your refund amount.

Return Processing

The customer agrees that they will abide by J.E.S. Restaurant Equipment, Inc’s decision regarding any return, cancellation or damaged item matters and that any exceptions to the purchase agreement regarding such matters is the sole right of J.E.S. Restaurant Equipment, Inc.

The typical processing time for a return and refund to a J.E.S. Inc. location is 10-14 business days. This may differ on orders that are returned to the manufacturer’s location as we are subject to their return policy and procedures. J.E.S. Inc. will make every effort to assist in making sure that your refund is processed as quickly as possible.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, J.E.S. Restaurant Equipment, Inc shall have the right to refuse or cancel any order placed under these conditions. J.E.S. Inc shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, J.E.S. Restaurant Equipment, Inc shall immediately issue a credit to your credit card account in the amount of the incorrect price.  If you receive your item and an issue is discovered with any of the above, customer agrees to abide by J.E.S. Inc's resolution to correct the issue.

The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold J.E.S. Restaurant Equipment, Inc responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.