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Policies, Terms and Conditions: J.E.S. Restaurant Equipment, Inc

Cashier’s Checks, Company Checks, & Personal Checks

We do accept cashier’s checks, personal checks, and company checks in U.S. Dollars only. Online payments for these methods are not available, but are available via phone at 866-200-6056. For all forms of checks please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $35.00 fee on all returned checks.

At this time we do not accept Money Orders.

Credit Cards

We accept the following credit cards: Visa, American Express, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be charged once your order fulfillment is determined. If you have ordered a special order item that will need to be brought into our facility on a stock order you may be charged prior to that stock order being placed.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. J.E.S. Restaurant Equipment, Inc reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Requests For Cancellation:

  1. If the supplier allows cancellations and the request is received in a sufficient time frame for the shipment to be held with the supplier. The purchaser will receive a refund in full minus credit card processing fees incurred by J.E.S. Inc.
  2. Some of the equipment J.E.S. Restaurant Equipment, Inc sells is custom made, or manufactured to order. Many of our suppliers do not allow cancellation of these items. Thus, requests for cancellation of these items may not be honored, or may be subject to cancellation fees which are usually a minimum of 20%.
  3. If a request for cancellation is received after the item ships and the supplier will allow a return, the purchaser will receive a refund of what they paid less all the suppliers restocking fee, and any other expenses incurred by J.E.S. Restaurant Equipment, Inc and / or the supplier including, but not limited to packing, shipping and re-stocking fees.
  4. J.E.S. Inc cannot guarantee a cancellation request is processed unless you receive an electronic confirmation.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether J.E.S. Restaurant Equipment, Inc signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM, or by the next business day if your order is received after this time. Orders received on Saturday, Sunday or any major holiday will be shipped as soon as shipping resumes on the next available business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the J.E.S. Restaurant Equipment, Inc site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the J.E.S. Restaurant Equipment, Inc. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

JES Restaurant Equipment

2108 Highway 72 Greenwood, SC 29649

[email protected]

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy J.E.S., Inc is not responsible for the actions of third parties.


Because of differing warranties and manufacturer policies returns are reviewed on a by case basis. Any concerns must be submitted to us by email, fax or telephone within 45 days from the date of purchase or 15 days from the date of receipt, whichever comes first.

If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 20% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.

The buyer will be responsible for items that are returned to the wrong location. And must insure when obtaining return authorization where the return is being shipped.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. Used items will not be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, J.E.S. Inc, will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the J.E.S. Restaurant Equipment, Inc and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

The purchaser agrees that they will abide by J.E.S. Restaurant Equipment, Inc's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of J.E.S. Restaurant Equipment, Inc.

If the purchaser thinks there is a misrepresentation regarding the item or it's condition in our description, or Terms and Conditions, the buyer must relay to the seller why he or she thinks there is a misrepresentation. The seller will review the facts and make a decision regarding the alleged misrepresentation.

Expected Time for Return Processing

  • Our purchaser service and accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds can be complicated. Refunds can take up to two billing cycles.
  • The purchaser agrees to authorize J.E.S. Restaurant Equipment, Inc to charge their credit card to deduct all applicable charges before issuing a refund. If returned and the fees exceed the cost of the order you agree to be responsible for the difference.

Shipping Policy

Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday, Sundays, or major holidays except by prior arrangement. All Shipping transit times quoted are business days (Monday -Friday), not calendar days.

We have designated UPS as the shipping carrier for most of our items; however, some items may exceed UPS’s weight limits. The items that exceed this weight limit will be shipped via freight company. All shipments will be delivered curbside ONLY. Inside delivery, uncrating or installation is not included. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service is available for an additional rate and must be arranged upon the placement of your order. Please be advised that our site provides as accurate of a shipping estimate as possible. The actual shipping amount could differ slightly; however, if difference is greater than 20% you will be contacted for approval before we process your order.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by J.E.S. Restaurant Equipment, Inc or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Expedited delivery cost, including but not limited to 2 Day and Next Day Deliveries, are an estimate only. We recommend contacting our customer service team before selecting these options online to insure accurate freight charges. Some orders may be subject to verification of billing or shipping information, and may be delayed because of this.

Free Shipping applies only to products that are individually marked with "Free Shipping" or "Free Freight". These items will be shipped via USPS, UPS ground or by common carrier (whichever is applicable) within the continental United States only. Additional charges will apply if you prefer these items to be shipped by any other expedited method or if there are any other special requirements. Delivery accessorials and/or delivery surcharges are NOT included in in the free shipping. These include, but are not limited to: residential delivery, limited access delivery, lift gate, and metro delivery charges. The customer will be responsible for paying for any delivery accessorials and/or delivery surcharges before their order can ship.

Inside delivery, lift gate services, and other special requirements are also not covered by Free Freight. If any additional services are requested at time of delivery this charge will be applied to the credit card on file.

The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provided to J.E.S. Restaurant Equipment, Inc relating to the delivery or due to the failed delivery attempts by the shipping company.

The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.

  1. The purchaser agrees to accept all items related to the order during delivery attempts.
  2. The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold J.E.S. Restaurant Equipment, Inc harmless.
  3. The purchaser agrees to inspect the shipment during delivery for damages, both obvious and hidden. In the event of damaged product the customer is advised to refuse the shipment and signature of receipt; and call J.E.S. Inc, immediately for assistance in getting a replacement shipment. (Note: If the shipment is not inspected prior to signing and damage is discovered afterward, it is the customer's responsibility to file a claim with the carrier. J.E.S. Restaurant Equipment, Inc is not responsible for products that are signed for clear of damages, if damages are later discovered.)

Any damages and/or other issues involving shipping of a product, must be reported to J.E.S. Restaurant Equipment Inc. within 5 days of receiving a shipment. After these 5 days J.E.S. Restaurant Equipment Inc is not legally permitted to contact the freight and/or shipping company on behalf of the customer. (Thank you Government regulations) At this point the customer will be responsible to handle all freight and/or shipping claims.

Shipments to Canada:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incure additional fees.

Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Quick Ship Items:

J.E.S. Inc, offers several varieties of quick ship items. We highly suggest anyone needing products shipped or delivered by a specific date contact our sales team regarding their delivery options.

Many products listed as "quick ship" are offered in conjunction with the products manufacturer; any guarantees offered are the decisions of those manufacturers; and will fall under their program terms and conditions. J.E.S. Inc, does not specifically guarantee any arrival or ship dates for products. This program may be terminated at any time without notice.

SMS/MMS Mobile Message Marketing

JES Restaurant Equipment (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.


Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of [DESCRIBE COMPANY’S GOODS/SERVICE OFFERINGS – THIS SHOULD BE BROAD AND GENERAL TO ENCOMPASS AND TYPE OF MESSAGE YOU MAY SEND. MESSAGES OUTSIDE OF THIS SCOPE MAY NOT BE ALLOWED UNDER THE TCPA].

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at [COMPANY’S CUSTOMER SERVICE EMAIL ADDRESS]. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

  • Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
  • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
  • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
  • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
  • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act);
  • Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Voxie Ventures, LLC d/b/a Voxie or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in [COMPANY’S CITY, STATE] before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which [COMPANY NAME]’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

Taxes & Local Codes

J.E.S. Restaurant Equipment, Inc shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as a J.E.S. Restaurant Equipment, Inc facility, or facility of the manufacture of the purchased product. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required - Regrettably, J.E.S. Restaurant Equipment, Inc has no control over the tax requirements of these specific manufacturers. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with J.E.S. Restaurant Equipment, Inc.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, J.E.S. Restaurant Equipment, Inc shall have the right to refuse or cancel any order placed under these conditions. J.E.S. Inc shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, J.E.S. Restaurant Equipment, Inc shall immediately issue a credit to your credit card account in the amount of the incorrect price.  If you receive your item and an issue is discovered with any of the above, customer agrees to abide by J.E.S. Inc's resolution to correct the issue.

The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold J.E.S. Restaurant Equipment, Inc responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.


The purchaser agrees to have the merchandise assembled, installed, and adjusted by knowledgeable, licensed, and experienced personnel. Improper installations may void product warranties and may cause malfunction. The purchaser agrees that J.E.S. Restaurant Equipment, Inc will not be held responsible for damages resulting from misuse, improper installation, or uncertified repair of equipment and other items.

All concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and the purchaser agrees that they will not hold J.E.S. Restaurant Equipment, Inc responsible for all matters regarding the item including, but not limited to, any matters regarding the manufacturer's performance per the warranty.

Disclaimer:  Unless otherwise stated ALL manufacturer warranties are valid ONLY within the contiguous United States. Any item(s) that leaves the contiguous U.S. will not maintain the warranty on the product. Please contact JES customer service for further verification.

**PLEASE NOTE: Manufacturer warranty will not be honored on commercial equipment installed in a residence or non-commercial location. Due to this we at JES reserve the right to deny shipment on any commercial equipment order intended for residential usage. In this event you will be notified as soon as possible.

Used Equipment - The purchaser agrees that there are NO WARRANTIES of either merchantability or fitness for a particular use and that all USED merchandise is sold 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. The purchaser acknowledges that any used equipment might not be received in working condition.