Return Process
Our accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds involve many steps of which take time to complete. Please allow 10-14 days for your refund to be processed once your order is received back in good condition. It could take up to 7 business days for the product to arrive back at our warehouse or the manufacturer’s warehouse depending on where the product is returned. Once the product is received it then goes through the inspection process and then to the accounting team once it passes inspection. Once the refund is issued by the accounting team it can take up to 5 business days to appear back on your card or in your account depending on the speed of your bank. All refunds will be issued to the original payment method used to make the purchase.
Steps
- Complete the form below and make sure to complete all required fields with the correct information. Make sure to list each item being returned and the quantity. Once we received this information, we will send you an email with further instructions.
- The email that you receive from us will contain your return authorization number and any instructions on how to return your item(s). Follow these instructions carefully and ship your item back.
- Be sure and use the packing material that the item(s) arrived in. If those are not available, you are responsible for repacking the items to avoid damage. If the item is damaged in transit your return will be denied or refused.
- Please provide any tracking information for the package so we can see when your package will arrive. This will speed up the process. Once the items are received, they will be inspected, and we will process the return.
- Based on the results of the inspection, we will determine if your item return will be approved or denied. We will contact you either way.
