Products or orders that are too heavy to ship via standard ground carriers like UPS or Fedex are shipped via Freight carrier. Freight carriers are full size semi-trucks that deliver product to the end user. For freight delivers the customer is responsible for removing the product from the freight truck and into your business. (*Please Note: If lift-gate service is ordered the carrier will lower the product from the truck for you and you will be responsible for moving the item inside your location. We do not offer inside delivery.)
Frequently Asked Questions
(*Please Note: If you DO NOT refuse the shipment and accept it “as is” without notating any damage JES is unable to assist you in filing a claim with the carrier. It is VERY important that you inspect the entire shipment at delivery and notate any issues.)
Additional freight services at delivery are not authorized unless requested at the time of order. Please read your shipping receipt closely prior to signing for your items. Initialing extra services not originally agreed upon (i.e. lift-gate service, inside delivery, etc.) constitutes your legal agreement to pay the additional fees added by the carrier and that aren't authorized by JES Restaurant Equipment.