Products or orders that are too heavy to ship via standard ground carriers like UPS or Fedex are shipped via Freight carrier. Freight carriers are full size semi-trucks that deliver product to the end user. For freight delivers the customer is responsible for removing the product from the freight truck and into your business. (*Please Note: If lift-gate service is ordered the carrier will lower the product from the truck for you and you will be responsible for moving the item inside your location. We do not offer inside delivery.)
It’s always important that you inspect your shipment for damage when it arrives. Follow the steps below:
(*Please Note: If you DO NOT refuse the shipment and accept it “as is” without notating any damage JES is unable to assist you in filing a claim with the carrier. It is VERY important that you inspect the entire shipment at delivery and notate any issues.)
Thoroughly inspect package for damage before accepting delivery.
Lift-gate service is offered by most freight carriers. When you select lift-gate, the truck will arrive with a motorized platform attached to the back of the truck that can physically lower the truck’s heavy content to the ground. There may be size or weight limitations to lift-gate service so if you order the service online, we will contact you if there are any unforeseen issues.
If you select to get lift-gate service, the carrier will contact you to schedule a delivery appointment. This is usually a 4-hour window, and you will need to be present for the delivery. If you are not going to be present, please designate someone at your location to receive the freight according to the policies specified above. For residential deliveries, delivery appointments are often required. If you absolutely require a delivery appointment, please contact us immediately.
Additional freight services at delivery are not authorized unless requested at the time of order. Please read your shipping receipt closely prior to signing for your items. Initialing extra services not originally agreed upon (i.e. lift-gate service, inside delivery, etc.) constitutes your legal agreement to pay the additional fees added by the carrier and that aren't authorized by JES Restaurant Equipment.
JES Restaurant Equipment is committed to being your best source for restaurants and commercial kitchens with top quality products while providing the best service and support in the industry.
With over 50 years of combined experience in the restaurant supply and sales industry, we are vastly familiar with the many nuances of the business and we strive daily to make the shopping for and purchase of restaurant equipment a convenient and pleasant experience for our customers.
