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Freight FAQ

What is Freight Delivery?

Products or orders that are too large or heavy to ship by standard carriers like UPS or Postal Service are shipped via Freight. For freight deliveries you are responsible for removing the product from the back of the truck and into your business.

How is Freight Delivery done differently?

It's always important that you inspect your shipment for damage when it arrives. Follow the steps below:

  1. Inspect the outer package for damages.
  2. Remove the product from its carton and inspect it closely for physical damage.
  3. If you find any damages, refuse the shipment and don't sign the receipt.
  4. Call us immediately to get a replacement shipment.

Note: If the shipment isn't inspected before you sign and damage is later discovered, it's your responsibility to file a claim with the carrier.

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Thoroughly inspect package for damage before accepting delivery.

What is a Liftgate Service?

Liftgate services are offered by most freight carriers. When you select lift gate, the truck will arrive with a motorized platform attached to the back of the truck that can physically lower the truck's heavy contents to the ground.

What is a delivery appointment?

If you choose to get lift gate service, the carrier will contact you to schedule a delivery appointment, usually within a 4 hour window. For home deliveries, appointments are often required.

What if I need additional services at time of delivery?

Additional Freight services are not authorized. Please read your shipping receipt closely prior to signing for your items. Initialing extra services not originally agreed upon (lift-gate service, inside delivery, ect.) constitutes your legal agreement to pay the additional fees added by the carrier and that aren't authorized by JES Restaurant Equipment.

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