Customer service has changed over the years with the advent and rise to prominence of online shopping. Here are a few thoughts from J.E.S. himself about the burgeoning long-distance approach toward customer service:
Customer service seems to be a thing of the past in this country. I remember when I was younger there was not as much concern about customer service because good customer service was a standard operating procedure. People in business knew that if you did not help your customer they would not return. And seemingly the employees knew that if the customer did not return, they may not have a job for long. One thing that I try to instill in my company is customer service. Some internet companies, which are our competitors, don’t answer the phone and only reply by email. I'm sorry but I want to talk to someone, I want someone interested in my problem and I want to have confidence that where I'm spending my hard earned money cares about me.
I remember someone talked me into a phone system that when you called you got a recording and options and extensions to dial. That did not last long, I know a lot of companies have this system and do fine but I don’t like it. Most of us, if the truth be told, start listening to the recording and dial 0 hoping to get to the operator to talk to SOMEONE. As long as I sit behind this desk JES will always answer the phone. I have been in this business a long time and have told several of my customers 'that "if you can be happy, JES will make you happy''. There will always be problems, some people try to refer to them as challenges but a problem is still a problem and what sets people and companies apart from others is how that problem is handled. The internet world is very, very big and impersonal but people here in Greenwood know me and know what they can expect from our company. But someone in Texas or Canada does not know what kind of company we are except by reading re-seller reviews. I am proud to report that we have a 5 star rating. One thing we pride ourselves on is return customers and we are thrilled when they do return to buy again.
Thank you for your business, and please know that we here at JES intend to answer the phones and give the best customer service on the internet!
