Marilyn from the University of Mississippi recently purchased a Scotsman Ice Machine AFE424A-1. After purchasing this Flake-Style Undercounter Commercial Ice Machine from us, she then purchased an AquaPatrol Water Filtration System ADS-AP1 to accompany her commercial ice maker. Being such a great customer, she decided to give us a call two months later and order the ADS-APRC6 AquaPatrol water filter replacement cartridge. She also claimed to be having trouble with her ice machine not producing enough ice in the morning. After troubleshooting with Eric our owner, her Scotsman ice machine was back up and running in no time:
Just wanted to let you know that the ice production problem is fixed. When I talked to Eric, he asked me to check the psi and for some odd reason it was only 5. The physical plant guys came yesterday and increased the pressure to 40psi and "Voila", we have a mountain of ice this morning. Thank you for your help and let Eric know that the problem is solved.
Marilyn from Mississippi
Not only do we strive to find customers the products they are looking for, we also try to give great customer service to ensure they are getting quality products every time. It's these types of customer-business relationships that bring customers like Marilyn back to us in the future. Thanks Marilyn for being such a great customer and we hope your ice machine serves you for many years to come.
Now Ya Cookin'!
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