Attaboy!!!
We recently received a very complimentary Facebook post from Denise about a member of our sales team, Carl. He went above and beyond the call of duty to keep a customer posted on a small item, and she remembered that when she needed a larger item.
"In October I was in search of a $30 coin changer. Carl was keeping me updated as manufacturer was changing dates on when they were due back in stock. I had to cancel that order, to NO fault of J.E.S. I was so impressed with your customer service. Last week, my husband and I was on another mission to purchase an automatic ice maker for our home. On Friday I called the “large Atlanta local” restaurant equipment store to purchase over the phone and pick it up the next day. They said I would have to p/u during the week and if they delivered the free delivery wouldn’t be free. I remembered how I was helped with J.E.S. and told “large Atlanta local” I would find it somewhere else. His last customer service words to me were…”I doubt it, Good Luck!” I immediately called Carl. Unit was in stock, being shipped to Atlanta area and we are scheduled to receive ice maker tomorrow. AND… J.E.S. had a better price than “large Atlanta local”. Wonderful customer service! Thanks Carl for all your help!
Way to go, Carl! We’re proud of your commitment to solving the customer’s problems. (Told ya they were knowledgeable…)
See more reviews of our expertly trained sales team on Shopper Approved .
